Core Control is an integral part of the architecture for any organization wanting to deliver successful business outcomes from its investment in IT. We recognize however, that we do not exist in a vacuum and have an open policy to integrating with other third party technology platforms via our open APIs. We work with leading technology firms to integrate and maximize the benefits of Core Control’s capabilities to our partners and to customers.
SAM Integration with ITSM
IT Service Management (ITSM) is not, by any means, a new concept. But its importance and impact on the business has been transformed in recent years by rapid evolution in best practice, in the software tools that power it, and in its acceptance as a critical component of delivering IT services mapped closely to business objectives.
Thanks to the efforts of companies like ServiceNow, and their highly active user communities, ITSM has moved on rapidly, but not evenly. In one of the most critical areas of business infrastructure, software, it has been left with significant weaknesses. Without greater insight into the software estate, ITSM cannot fulfil its full potential.
A true SAM solution with deep integration into the ITSM platform enables two-way communication and sharing of data. Rich information about the software estate is fed up to the ITSM platform, enriching the CMDB. Service Desk functions can operate from more accurate information, problem resolution can be accelerated and importantly. Critical and complex projects can be planned, modelled and executed with much greater confidence. Systems can be provisioned with confidence about the impact on licensing costs and compliance.
The right SAM platform, integrated with your ITSM solution, will support the disciplines that underpin ITSM and drive real benefit through greater clarity and control of your software assets.